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‘Touchless hospitality’ is the future!

As the Indian hotel industry gears up to reopen from June 8, players in the field are reimagining ways to serve customers

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As the Indian hotel industry gears up to reopen from June 8, players in the field are reimagining ways to serve customers, giving utmost importance to hygiene standards and contactless services.

Veterans feel that the sector is going to get re-defined and “touchless hospitality” is the future. Keeping this in mind, hoteliers are remodeling their standard operating procedures towards providing greater care and ensuring a safe environment for their guests.

Thermal screening at entry gates, display of ‘safe’ status in Arogya Setu app for staff and guests, wearing of masks, disinfecting hotel vehicles, disinfecting guests luggage, touchless check-in and check-out option via official website/mobile app, and disinfecting rooms are some of the common safety and hygiene measures undertaken by hotels.

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Roseate Hotels and Resorts has launched an initiative called ‘Care by Roseate’ to make their patrons comfortable with availing hospitality services in the new normal, post lockdown scenario.

In addition to the above mentioned safety measures, the hotel chain would also follow an alternate room occupancy policy to maintain social distancing. Housekeeping staff would wear Personal Protection Equipment (PPE). Delivery and clearance of room service orders would be just outside the hotel room entrance. It also started providing live kitchen access to its customers via camera.

Ritesh Agarwal, Founder and Group CEO, OYO Hotels & Homes, said: “We are excited and prepared to host guests with the new sanitised stay experience. At OYO, our topmost priorities are maintaining the health, hygiene and well-being of our guests and staff. Right from our app to hotel teams, we are working to ensure proper sanitisation of hotels as well as maintaining social distancing with the guests. We are displaying a ‘Sanitised Stays’ tag for properties that clear background audit checks for sanitisation, hygiene, and protective equipment. We along with our asset partners, look forward to delivering a safe, secure and comfortable experience for our guests.”

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–IANS, BY PUJA GUPTA

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